FAQ

1

Having trouble with downloading quotation and invoice

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Every PDF that we generate is encrypted. Please enter the password each time you download the PDFs (Quotation and Invoice). You can input the password to unzip the downloaded PDF file. The passwords doesn't need to be same as your account passwords.

Please try to unzip with 7-zip program or equivalent. In the Encryption section, enter the password by typing in the fields. Click OK to unzip the protected PDF for your review.

Once you confirmed the PDF file, please re-visit our website and click the Confirm button in blue so that we could send Invoice for you to proceed.

2

What purity options do you offer ?

Grade 1: Unprocessed dsRNA mixture in our transcription mix. (Contains some impurities)
Grade 2: Desalted product in distilled water. (Contains minor impurities).

3

Is the final product offered as a freeze-dried or liquid product?

The final product is provided in liquid form in ambient temperature.

4

What is the stability of the product?

A The product is stable at ambient temperature more than 3 months. The product can be stored at 4'C or -20'C for longer period. Best way is aliquot and store according to your usage.