FAQ
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1 Having trouble with downloading quotation and invoice |
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2 What purity options do you offer ?
Grade 1: Unprocessed dsRNA mixture in our transcription mix. (Contains some impurities)
Grade 2: Desalted product in distilled water. (Contains minor impurities). |
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3 Is the final product offered as a freeze-dried or liquid product? The final product is provided in liquid form in ambient temperature.
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4 What is the stability of the product?
A The product is stable at ambient temperature more than 3 months.
The product can be stored at 4'C or -20'C for longer period.
Best way is aliquot and store according to your usage.
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Every PDF that we generated is encrypted, please enter the password each time you download the PDFs. (for Quotation and Invoice) And you can input the password to unzip the downloaded PDF file. The passwords doesn't need to be same as your account passwords. Please trying to unzip with 7-zip program. (Trying to extract it via 7-zip) Press the right-click on the folder, then hover over the 7-zip, option with the cursor. This will expand another context menu. In the Encryption section, enter the password by typing in the fields. Click OK to unzip the protected PDF for your review. And then, please come back to our website and click the "Blue" Confirm button so that we could send Invoice for you to proceed.